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CIP 850PABX IP/Gateway

  • Description

    Cores: 
     
    CIP 850

     

    The Gateway CIP 850 offers high technology and resources to interact with various communication platforms. The best choice for companies looking for versatility and mobility through IP extensions that can also be used on smartphones, tablets, notebooks, and PCs.*
     

    Check the availability of this product in your country.
    * It is necessary to install a softphone on the equipment.

    CIP 850

     

     

     

     

     


    CIP 850

    Economy

    With the function to look up number portability, real savings on calls made to cell phones are possible. That’s because, when making a call, the base directs the number to a look-up server, which responds by reporting which operator is used. This way, the base can route the call through the line with the lowest cost.*


    * Intelbras recommends the SipPulse as a portability look-up server.


    CIP 850

     

     

    Intelligence

    Your communications isn’t limited. With maximum versatility, the CIP 850 allows for interaction with other communications platforms, IP or analog.


    CIP 850

     

    Design

    It has the ideal design for small companies, and can be installed on a table (adhesive base) or mounted on a 19” rack, occupying only 1U.


    CIP 850

    Application

    Recommended for micro and small companies who need to be integrated with the IP world with high-technology communications, the CIP 850 is also indicated for providers who need flexibility to interact with various communications platforms and who want to offer telephony service with functionalities to meet internal needs or those of clients.


    Dimensions and weight

    CIP 850

    Package Content

    CIP 850

    » 1 gateway CIP 850
    » 1 UTP network cable  (R345)
    » 2 L supports with 6 screws
    » 4 rubber feet
    » 1 tripolar power supply cable
    » 1 user’s manual
    » 1 installation guide

     

  • Technical Specifications

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  • Step by step configuration

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  • Downloads

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  • FAQ

    Product Features
    6 - Which Codecs are supported by CIP 850?

    The CODECs used by CIP850 are as follows: G.729 A, ALAW (G.711a), ULAW (G.711u), H.261, H.263, H.263+, H.26.

    The CODECs used by CIP850 are as follows: G.729 A, ALAW (G.711a), ULAW (G.711u), H.261, H.263, H.263+, H.26.

    Pages

    Basic Settings
    1 - SIP junctor does not record

    First check if fields User, Password, Server and Port were  configured correctly in the configurations of the junctor. If your VoIP server does not work with SIP record, unmark option "Send record request".

    Some servers require complementary data to execute the record. In this case fields Fromuser, Fromdomain, Authid, Outbound proxy and External Domain may be required. Check with your VoIP service provider if it  is necessary to configure these fields.

    Certify that the network where CIP 850 is connected has access to the Internet. If you are using a domain to execute the record of a SIP junctor, check if the DNS configured in the switch can resolve the domain name configured in the junctor. Otherwise,  configure the IP of the server in the record  data of the SIP junctor.

    First check if fields User, Password, Server and Port were  configured correctly in the configurations of the junctor. If your VoIP server does not work with SIP record, unmark option "Send record request".

    Some servers require complementary data to execute the record. In this case fields Fromuser, Fromdomain, Authid, Outbound proxy and External Domain may be required. Check with your VoIP service provider if it  is necessary to configure these fields.

    Certify that the network where CIP 850 is connected has access to the Internet. If you are using a domain to execute the record of a SIP junctor, check if the DNS configured in the switch can resolve the domain name configured in the junctor. Otherwise,  configure the IP of the server in the record  data of the SIP junctor.

    2 - What is the default audio file of switch CIP 850?

         File Extension .WAV

         Sampling  rate: 8 KHz

         Sample codification : PCM

         Sample size: 16 Bits

         Monochannel

         File Extension .WAV

         Sampling  rate: 8 KHz

         Sample codification : PCM

         Sample size: 16 Bits

         Monochannel

    3 - I forgot the IP of my switch. Do I need to reset it completely?

    No, to reset the IP, and maintain the programming, press the reset button in the front panel of CIP 850 3 times running. The IP will return to being 10.0.0.50.

    No, to reset the IP, and maintain the programming, press the reset button in the front panel of CIP 850 3 times running. The IP will return to being 10.0.0.50.

    4 - What is the reset command of CIP 850?

    To reset the switch key the following command: *1299 + password of switch (of factory: 1234). It is also possible to reset the switch through the reset button in the front panel, by pressing the button 5 times running.

    To reset the switch key the following command: *1299 + password of switch (of factory: 1234). It is also possible to reset the switch through the reset button in the front panel, by pressing the button 5 times running.

    5 - Is it possible to release the access to the configuration of each extension line, without the user accessing the other configurations of the switch?

    Yes. On the access screen of CIP 850, upon keying the extension number in "User" and the extension line password in "Password". A reduced interface is displayed, where the user will be able to alter only the configurations of the extension line itself.

    Yes. On the access screen of CIP 850, upon keying the extension number in "User" and the extension line password in "Password". A reduced interface is displayed, where the user will be able to alter only the configurations of the extension line itself.

    Pages

    Problem Solutions
    1 - Calls between extension lines in the same local network are mute

    Check the list of CODECs configured in the IP extension lines of the switch and in the terminals involved in the call.

    If the terminals are using different CODECs, the switch will need to execute the transcoding of the audio. Disable the option "Allow Reinvites" in the configuration of the IP extension lines to force the audio of the call to pass by CIP 850.

    Check the RTP range configured in the two terminals. The ranges should be configured equal to the range used by switch CIP 850.

    Check the list of CODECs configured in the IP extension lines of the switch and in the terminals involved in the call.

    If the terminals are using different CODECs, the switch will need to execute the transcoding of the audio. Disable the option "Allow Reinvites" in the configuration of the IP extension lines to force the audio of the call to pass by CIP 850.

    Check the RTP range configured in the two terminals. The ranges should be configured equal to the range used by switch CIP 850.

    2 - External IP extension lines cannot be recorded in switch CIP 850

    First check if the ports for record and audio are released. If so, release port 5060 UDP for record and  ports of the RTP range, bearing in mind that you must redirect the IP of your network to the IP of CIP 850.

    Check in your terminal the Server, User and Password data.

    Server: IP address or domain which corresponds to the IP of CIP 850. User: Name of the IP extension line created in the switch.

    Password: SIP password configured during the creation of the IP extension line.

    Check if the record port configured in your terminal is the same port as the one used for records by CIP 850 in Configurations > SIP > Bind Port.

    Configure your public IP or domain in "External Address" of your CIP 850 in Configurations > SIP.

    Configure the range of IPs of your local network in "Local network 1" in Configurations > SIP. The switch accepts syntax 192.168.0.0/24 or 192.168.0.0/255.255.255.0. Configure this field in accordance with your local network.

    First check if the ports for record and audio are released. If so, release port 5060 UDP for record and  ports of the RTP range, bearing in mind that you must redirect the IP of your network to the IP of CIP 850.

    Check in your terminal the Server, User and Password data.

    Server: IP address or domain which corresponds to the IP of CIP 850. User: Name of the IP extension line created in the switch.

    Password: SIP password configured during the creation of the IP extension line.

    Check if the record port configured in your terminal is the same port as the one used for records by CIP 850 in Configurations > SIP > Bind Port.

    Configure your public IP or domain in "External Address" of your CIP 850 in Configurations > SIP.

    Configure the range of IPs of your local network in "Local network 1" in Configurations > SIP. The switch accepts syntax 192.168.0.0/24 or 192.168.0.0/255.255.255.0. Configure this field in accordance with your local network.

    3 - Extension lines make calls, but on answering, the call is lost.

    Check which COCDECs are configured in your IP extension line.

    FXS extension lines use Codec G.711a (ALAW), and calls between extension lines with different CODECs require transcoding.

    Configure all the extension lines with the same Codec, so that there is no transcoding during the calls or increase the number of transcoded calls in System > Main Configur.

    Check if the extension lines involved in the call have the option of conditioned calls enabled.

    Check which COCDECs are configured in your IP extension line.

    FXS extension lines use Codec G.711a (ALAW), and calls between extension lines with different CODECs require transcoding.

    Configure all the extension lines with the same Codec, so that there is no transcoding during the calls or increase the number of transcoded calls in System > Main Configur.

    Check if the extension lines involved in the call have the option of conditioned calls enabled.

    4 - SIP junctor records, but after a certain time I can no longer make calls .

    Check the record time of your SIP server.This problem can arise as the time configured in the  SIP junctor is very high.

    Configure the switch with the same time used by the VoIP server.

    Check the record time of your SIP server.This problem can arise as the time configured in the  SIP junctor is very high.

    Configure the switch with the same time used by the VoIP server.